Privacy Policy

Who we are

This Privacy Policy explains how Boracay Peninsula Beach Resort (“Boracay Peninsula”, “we”, “us”) collects, uses and protects personal information when you visit this website, contact us or book a stay with us.

Boracay Peninsula Beach Resort, Boat Station 2, Balabag, Boracay Island, Malay, Aklan, Philippines · [email protected] · +63 998 183 5509

Information we collect

• Booking details: your name, email address, phone number, stay dates, number of guests, room choice and any special requests.
• Contact form messages: your name, email address, phone number, subject and message.
• Identification and booking confirmation that we may ask you to present at check-in.
• Technical data such as your IP address, browser type, language and the pages you visit, collected through cookies and similar tools.
• We do not store payment card details on this website. Payments, where applicable, are handled by our secure payment providers.

How we use your information

• To process and manage your reservation and communicate with you about your stay.
• To reply to your enquiries and requests.
• To verify identity and meet legal, safety and security requirements.
• To maintain and improve our website and services.
• To protect against fraud and misuse.

Legal basis

We process personal information in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, based on your consent, the performance of your booking, our legitimate interests, and our legal obligations.

Sharing your information

• We do not sell your personal information.
• We share it only with trusted service providers who help us run our business, such as our booking and reservation system, email, payment, website hosting and analytics providers, and only as needed for those services.
• Some of our service providers may process data outside the Philippines. We take reasonable steps to ensure it remains protected.
• We may disclose information to authorities when required by law.

Cookies and third-party services

This website uses cookies and similar technologies to remember your language, keep the site secure and understand how it is used. We use Google Tag Manager to manage analytics tags, load fonts from Google Fonts and display our map using OpenStreetMap. These providers may receive technical information such as your IP address. You can control or delete cookies in your browser settings.

How long we keep it

We keep personal information only as long as needed for the purposes described above or as required by law, after which it is securely deleted or anonymised.

Security

We use reasonable organisational, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Under the Data Privacy Act you have the right to:

• Be informed about how your data is processed.
• Access the personal information we hold about you.
• Ask us to correct inaccurate information.
• Object to processing or withdraw your consent.
• Request that your data be blocked, removed or deleted, where applicable.
• Receive a copy of your data in a portable format, where applicable.

To exercise these rights, email us at [email protected]. You also have the right to lodge a complaint with the Philippine National Privacy Commission (privacy.gov.ph).

Children

This website is not directed at children. Information about children travelling with you should be provided by a parent or legal guardian.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always available on this page.

Contact us about privacy

Questions about this policy or your personal information? Email [email protected] or call +63 998 183 5509.